FAQ
At Prosdigitalmarketers, we want you to be completely satisfied with your purchase. We offer a 30-day refund policy under the following terms to ensure fairness for all users.
1. Refund Eligibility
We provide a full refund within 30 days of your purchase if the following conditions are met:
You have not accessed or watched any course content on our platform.
You have not participated in any programs, including loyalty rewards programs or community activities.
If you have engaged with any course material (e.g., watched videos, downloaded resources) or joined our programs, your purchase will no longer be eligible for a refund. This policy helps us protect the value of our digital content.
2. How to Request a Refund
To request a refund:
Contact us at prosdigitalmarketers@gmail.com or submit a form on the website within 30 days of your purchase date.
Include your order number, full name, and email address used for the purchase.
Confirm that you have not accessed any course content or participated in programs.
We’ll review your request and verify your account activity to ensure eligibility. If approved, your refund will be processed within 5-10 business days to your original payment method.
3. Non-Refundable Purchases
The following are non-refundable:
Purchases where course content has been accessed or programs have been used.
Purchases past the 30-day refund window.
Any third-party fees (e.g., payment processing fees) are non-refundable.
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